“To whom it may concern, I would like to personally thank Marina Robinson from First National Coast and Country Gerringong for the exceptional experience I enjoyed during the approximately 2 and a half years that Marina was the property manager for the two properties I was a tenant of. Marina exceeded my expectations right from the outset with her professional, personal and welcoming approach. She made the entire process, from inspection, application and lease signing simple, and without stress. But what impressed me the most was that this was only the beginning of my positive experiences of Marina’s high level of competence in her role. When the owner of the first property had decided to sell, Marina notified me immediately, reassured me that I was a valued customer, and that she would work with me to find another suitable property, this included regular phone updates, invites to her office to discuss and update the situation, and ultimately in Marina finding me another property that exceeded my expectations, yet was within my budget. Marina then proceeded to come to work on her day off ( sat ) to show me through the property and ensure its suitability etc with respect to the time pressures associated from my end. I was absolutely blown away by this experience, and level of service that left me not only feeling like I was valued by Marina and the business she represents, but most importantly it allowed me to continue renting a property in the area I desired at a price i could afford. Throughout the period I have known and had dealings with Marina I would describe her as very friendly, welcoming, genuine and highly competent, and I would gladly recommend Marina at any and every opportunity. Kind regards Sam”
Marina Mauko has provided me with exceptional service in my dealings with her. I have not had my own property before and she has explained all requirements clearly and succinctly, so that it felt like a seamless endeavour. Marina takes time to find out details about all the perspective tenants. She is thorough in her investigations and then conveys the information to me. I have been very satisfied with my tenants on her recommendations. I am kept up-to-date via mail, email and phone calls. My enquiries are met with prompt attentions
You’ve taken great care of my property in Gerringong over the last two years. The property is looking as good now as it did when I purchased it. I have always been impressed with the responsiveness of you and your team at First National. I appreciated the photo’s you took when you did your regular inspection of the property and how you kept me informed along the way. I have to say that my mind was always at ease knowing you were taking care of my investment.
Thank you again.
Thank you very much for all the work that you have done for us. Your professionalism, dedication and extremely friendly manner have been wonderful, making the management of our property a wonderfully refreshing and worry free experience.